Susannah Goodwin brings nearly 40 years of professional experience to her work as a mortgage banker. A proud member of the Monument team since 1995, she has developed a critical understanding of every element of the mortgage lending business, with specialization in loan processing, underwriting, sales, management, and training. Susannah is committed to remaining up to date with cutting-edge developments in the financial services industry; she routinely pursues the latest continuing-education opportunity in order to be best prepared to guide her clients as they confront the changing realities of regulatory policy and the complexities of contemporary mortgage products. In all her work Susannah is driven by a desire to deliver clarity, confidence, and peace of mind through exceptional customer service. She is most passionate about supporting and counseling her clients through the difficult questions and decisions that arise during the lending process. Colleagues and former customers consistently praise her market savvy, her integrity and dedication, her responsive communication, her efficiency and attentiveness to detail, and her careful, educational approach to the business overall. Because of this reputation for competitive and reliable service, Susannah’s clients frequently refer family and friends to her for help with their own financing needs, and often return to her at later junctures in life for additional mortgage assistance. 

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Susannah maintains licensing as a loan officer in the states of Maine, Massachusetts, and New Hampshire. Whether you are a young person seeking to purchase your first home in Melrose, a couple hoping to refinance the mortgage of your cottage in York Harbor, or someone searching for consultation about real estate and recreation in the White Mountains region, Susannah is here to help make your dreams for homeownership in New England realizable, affordable, and sustainable.