Joe is the Best. No one else could ever come close to the excellent customer service he provides. I highly recommend him to anyone who will listen!”
-- Kelly M.
Joe Cooper came to Monument Mortgage in 1996, making the move because he recognized that Monument’s goals matched his own, namely, to deliver exceptional Customer Service. Joe is available day and night, working to pre-qualify his customers, guiding them through the often-times complex mortgage process, and, ultimately, providing them with a loan program that fits their financial goals. Joe has been rewarded with a loyal client base, one that continues to grow through referrals. As his career with Monument progressed, he realized that the company had the experience, knowledge, product offerings, and state of the art financing software that would allow him to continue to provide quality consultative services to his clients. Joe was so pleased with Monument’s innovative approach and its ability to adapt to changes in the industry, that he became an owner in 2007.
Joe continues to enjoy providing support to both first-time homebuyers and clients he has worked with for decades, who are now downsizing, buying second homes, or realizing the cash value of their property. He loves that he is now helping the children and grandchildren of customers that began working with him in 1993!
Joe is confident in Monument’s ability to deliver to its clients: “The Mortgage Banking industry has changed significantly over the past few years, and Monument Mortgage has always been able to absorb the change quickly, and then focus on what is best for the individual customer.” He believes that by combining individualized personal service, in-depth knowledge, and vast experience, Monument has the power to “hit the mark” every time.
91 Hartwell Ave Lexington, MA 02421
Office: 781-861-7767 x150
Direct Office Line: 617-969-1441
WHAT JOE'S CLIENTS ARE SAYING
" Never met a more available person in a service industry."
- Matthew H.